FAQs

Candidates

1. What do I need to do a video interview?
To do a Tazio video interview you will need a computer with a webcam and microphone, broadband internet connection.

2. Do I need to download any software?
You will need to have Flash Player installed on your computer. This is usually installed on most computers as standard, however if not you can download it from here

3. Does Tazio work with any web browser?
Yes, Tazio should work with all web browsers and operating systems as long as you have Flash Player installed. The only issue we're aware of is with some users running Safari on Windows who are unable to enter text into the registration screen. This is known issue with the latest version of Safari and Flash Player and should be resolved soon.

4. What type and speed of internet connection do you recommend?
You should be able to record your interview using a basic broadband internet connection with at least 256kbps upload speed. We recommend where possible you use a wired connection as wireless networks can be less reliable. Although technically you can use a 3G internet connection, we do not recommend this as the signal will fluctuate and this can result in a poor video recording.

5. What happens if I loose power or internet during my interview?
If your computer suffers a power loose or your internet connections fails, you can log back into the interview and you will be able to start the interview from the beginning of question where you lost connection.

6. How many times can I sit an interview?
Normally you will only have one opportunity to sit the interview.

7. Can I do the interview if I don't have a webcam?
At the moment no. You will need either a built in webcam, most new laptops come with webcams, or a USB webcam which can be purchased for less than £10.

7. Can I do the interview using a smartphone or tablet device?
Apple's iPhone and iPads do not currently support Flash Player, however we are working on an interview screen which does not require the user to have Flash Player installed. On other devices such as those running 'At the moment no. You will need either a built in webcam, most new laptops come with webcams, or a USB webcam which can be purchased for less than £10.

Recruiters

1. Can I access Tazio from any computer?
Yes pretty much, Tazio works on Window's, Macs and Linux computers that have Flash Player installed and a broadband internet connection. For full technical specs visit the Adobe Website

2. I can't watch or record videos?
If you can login to Tazio okay but are unable to watch or record videos this is most likely due to your firewall blocking video streaming and downloads. Check with your IT department or network administator and ask if they can allow video content through port 80 and 443. To record videos you will need to have RTMP access through port 1935 allowed. We can provide a list of IP addresses if required.

3. Are video interviews on Tazio secure?
Yes, completely. Interviews on Tazio can only be accessed by following an encypted link generated by the system. If this link was intercepted and published maliciously, the video interview will only play a maximum of 20 times before being locked.