Candidate Support

If you're having a problem completing an assessment or interview, don't worry, we're here to help.

Below are a couple of the most common questions people ask, along with an answer.

How do I complete an audio or video interview on my iPhone or iPad?

You need to be using iOS version 12 or above to complete an audio or video interview using an iPhone or iPad. Here's a step by step guide to completing an interview on your iPhone or iPad

How do I complete an audio or video interview on an Android phone or tablet?

To do an interview on an Android device, you need to make sure you're using the default or Chrome browser. Enter the interview link in the browser address bar, follow the camera and audio setup wizard and you're all set.

Can I do a practice video interview?

Absolutely. Some employers will include a practice interview, or you can use this one we've created - Practice Video Interview. You can do this as many times as you want until your comfortable with the process.

Still Having a Problem?

Click on the orange chat icon in the bottom right-hand corner of the page to start a conversation with our super helpful support team. You can also search our support articles for an answer to your question.